Thank you for choosing to book your treatment with me. I endevour to provide excellent massage and individualised care. In order to do that, the time that you schedule with me is set aside just for you. Please read these guidelines and policies.

late policy

I understand that sometimes life is outside of our control. If you do find yourself running late, please call or message to let me know. So as to not impinge on the appointments that follow yours, the anticipated end time for your appointment will remain fixed. This means if you are late, your session will unfortunately be shortened. Regardless of the length of the treatment actually experienced, full payment for your booking is expected. 

 

cancellation policy

Cancellation fees are necessary to cover the cost of my time. As a small business my clients are respected and deeply valued. Please show consideration by respecting my policies. I ask that you give at least 24 hours notice of cancellation by emailing me at flowmassagewhakatane@nullgmail.com or mobile 021 216 5393. If less than 24 hours notice is given to cancel or reschedule your appointment, you will be invoiced the cancellation fee.  If no notice is given and you fail to turn up to a scheduled appointment, you will be invoiced the cancellation fee of the full cost of your massage appointment.

 

gift voucher cancellations & expired vouchers

If less than 24 hours notice is given to reschedule your massage, your gift voucher will become void. Please book your voucher online as soon as you can, if you cannot redeem your voucher before expiration date contact me before it expires. Expired vouchers are not accepted. 

same day appointments

When booking an appointment within the next 24 hour period, it is considered fixed, and if changed, cancelled or rescheduled at any point after it is confirmed, the client is responsible for paying the full price of the booking.

fees